To avoid return rejection, clearly mention on the outer box the RMA number. To avoid return rejection, do not write directly on the original box/package. A restocking fee of 50% will be charged if the original packaging is damaged. On receiving your RMA number, you will have to repack goods exactly as they were delivered to you, perhaps in the original outer box/package. There should be no damage to the original packaging. Items should be returned with all the accessories, manuals, software, and warranty claims. 
It is mandatory on all the returns of Bulk Devices items regardless of the reason for return.Return Material Authorization (RMA) Process - In case of any returns, an RMA request should be raised after agreeing on the given terms and conditions: Our verified authorization includes McAfee Security, VeriSign Secured. Our suppliers ship our items on time and with complete safety, ensuring there is a secure payment method in place. Secure Payment & Shipment - Our customers trust us and we value this trust above all. Money-Back Guarantee - We have an Easy Return Policy, so in case of any inconvenience you can Exchange or Return the product ordered from Bulk Devices Both our products whether “New Sealed” or “Used/Refurbished” are certified for having the best standards. We also make sure that all of our products are Original and Genuine. Quality Assurance - We prioritize product quality for a better customer experience, and therefore, a complete check and balance is done for all the products before any shipment. Price Match Guarantee - Bulk Devices aims to provide you with the lowest prices possible of the product and give a guarantee that our prices will never exceed the competitor’s price. Replaced hardware may be either new or equivalent to new, and have an identical or equivalent specification. We will send a replacement if the item cannot be repaired.Once the item has been returned, we will test it and fix the problem.
If the problem persists, an RMA Number will be issued and you will need to follow our standard RMA procedure.Upon confirming the faulty product’s warranty, one of our engineers will try to resolve your problem over the phone or via remote access.
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Quote the order number, purchase date, and serial number of the faulty item. Following are the terms and conditions to agree to before the RMA request: It is requested customers repack the goods in the same way they were delivered.įaulty Items under Warranty - Please raise an RMA request immediately after you encounter a fault in your purchased item. Whereas, all non-faulty returns are liable to a 25% to 50% restocking fee, depending on the circumstance, unless incorrectly supplied by Bulk Devices.Ī 25% restocking fee will be charged in case customers fail to return incorrectly supplied items in their original condition, including the good’s accessories, manuals, software, and warranties – all should be undamaged. Non-Faulty Returns Conditions - In case we agree, at our sole discretion, to accept the return for credit of unwanted products, the Goods must be returned with our prior written agreement within fourteen days of delivery, they must be unopened, with the manufacturers' seals intact, and in a resalable condition. Our non-returnable and non-cancellable orders include orders that are shipped directly from manufacturers. Please also note that you will be required to organize and pay for the delivery return. To avoid liability for lost goods, you must arrange insurance against the goods while they are in transit. Within 14 days of the signed goods by customers, we request the goods remain unused for us to receive them in a resalable condition, including all accessories, packing, etc. You may ensure your item is adequately re-packaged using the original outer packaging, otherwise, a 25% restocking fee may be charged. Within the next 14 days of the package’s arrival, customers may then arrange for the shipment to be returned. In case the item has already been dispatched, we suggest consumers or business accounts not open the shipment upon its arrival. Failing to email before the order is dispatched will incur a restocking fee of 25%. Cancellation Policy - If a consumer or business account intends to cancel an order, we will not charge them anything extra upon receiving an email with the order reference number or PO number before the order dispatch process.
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